Contact MusicallyDown

Our inbox is the one place to reach us: [email protected]

Reporting a problem

If a link fails, tell us the TikTok link, the device and browser you used, and the exact message the page showed. With those three details we can usually track the issue down. A screenshot helps as well; just cover anything private first.

Copyright requests

Rights holders can write to the same address. Include the details listed on our copyright page so we can act on the request without going back and forth.

Privacy questions

Curious about what our logs contain or how long they are kept? Ask away; the privacy page has the summary, and we're happy to explain the details.

Outside our reach

MusicallyDown can't see or touch TikTok accounts. Lost passwords, deleted videos and anything else on TikTok itself are matters for TikTok's own support.

Feedback on the site

Suggestions are welcome too. If a sentence here is confusing, or a step didn't match what you saw on your phone, tell us which page it was and we'll look at the wording.

Replies

We can't promise a reply time, but a message that names the link and the problem in the first lines is the easiest one to answer.